Last Updated: December 15, 2024
Welcome to toll m50 flow, operated by M50 Toll Solutions Ltd. These Terms of Service constitute a legally binding agreement between you and M50 Toll Solutions Ltd., governing your access to and use of our electronic toll collection payment system for the M50 motorway in Ireland.
By accessing our website at https://toll-m50-flow.com, creating an account, registering your vehicle, making payments, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
These terms apply to all users of the service, including but not limited to individual motorists, fleet operators, business account holders, and any other parties who interact with our platform. We reserve the right to modify these terms at any time, and your continued use of the service following any changes constitutes acceptance of those modifications.
Important Notice:These terms are effective as of the date stated above. We recommend reviewing these terms periodically to stay informed of any updates or changes that may affect your use of our services.
M50 Toll Solutions Ltd. provides an electronic toll collection and payment management system specifically designed for the M50 motorway toll plaza in Ireland. Our comprehensive service platform enables motorists to efficiently manage their toll obligations through a variety of convenient methods and features.
Our platform offers the following primary services to registered users: online account registration and management, vehicle registration with the ability to add multiple vehicles to a single account, trip recording and tracking for all M50 toll plaza passages, flexible payment options including prepaid accounts and pay-as-you-go arrangements, automated toll charge processing and billing, detailed transaction history and reporting, account balance monitoring and top-up facilities, and comprehensive customer support services.
Users can access their accounts through our secure web portal, where they can view real-time information about their toll usage, make payments, update vehicle information, manage payment methods, and access historical records of all transactions. The system automatically records each passage through the M50 toll plaza using advanced vehicle recognition technology, ensuring accurate billing and comprehensive trip documentation.
We offer multiple payment methods to accommodate different user preferences and requirements. Users may choose to maintain a prepaid account balance, which is automatically debited for each toll passage, or opt for periodic billing arrangements where charges are accumulated and billed at regular intervals. Payment can be made through various channels including credit cards, debit cards, direct debit arrangements, and online banking transfers.
The service includes automated low balance notifications, ensuring users are alerted when their account balance falls below a specified threshold. This proactive approach helps prevent service interruptions and ensures continuous toll payment coverage. Users can set up automatic top-up arrangements to maintain a minimum balance, providing peace of mind and uninterrupted service access.
To utilize our services, users must create an account by providing accurate, complete, and current information as requested during the registration process. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.
During registration, you must provide your full legal name, valid email address, current residential or business address, contact telephone number, and accurate vehicle registration details including registration numbers and vehicle types. All information provided must be truthful and accurate. Providing false or misleading information constitutes a breach of these terms and may result in account suspension or termination.
You must be at least 18 years of age to register for an account. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this binding agreement. If you are registering on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
You are solely responsible for maintaining the security of your account credentials and for all activities conducted through your account, whether authorized by you or not. You must immediately notify us of any unauthorized access to your account or any other security breach. We recommend using a strong, unique password and enabling any additional security features we may offer, such as two-factor authentication.
You agree not to share your account credentials with any third party or allow others to access your account. Each account is intended for use by a single individual or entity. If we detect suspicious activity or believe your account security has been compromised, we reserve the right to temporarily suspend your account and require additional verification before restoring access.
User Responsibility:You are responsible for ensuring that all vehicle information registered to your account is accurate and up-to-date. Failure to maintain current vehicle details may result in incorrect toll charges or payment processing issues.
By using our service, you agree to pay all applicable toll charges incurred by vehicles registered to your account when passing through the M50 toll plaza. Toll rates are determined by vehicle classification and are subject to change in accordance with applicable regulations and pricing policies.
Toll charges are automatically recorded when your registered vehicle passes through the M50 toll plaza. The system uses advanced vehicle recognition technology to identify your vehicle and associate the passage with your account. Charges are typically posted to your account within 24 hours of passage, though processing times may vary depending on system load and technical factors.
For prepaid accounts, toll charges are immediately deducted from your available balance. For periodic billing arrangements, charges accumulate during the billing cycle and are billed according to your selected payment schedule. You are responsible for ensuring sufficient funds are available in your account or payment method to cover all toll charges and any associated fees.
We accept payment through various methods including major credit cards (Visa, Mastercard, American Express), debit cards, direct debit from Irish bank accounts, and online banking transfers. When you provide payment information, you authorize us to charge your selected payment method for all applicable toll charges, fees, and any other amounts owed under these terms.
You are responsible for ensuring that your payment information remains current and valid. If your payment method expires or is declined, you must promptly update your payment information to avoid service interruption. We reserve the right to suspend or terminate accounts with outstanding balances or repeated payment failures.
Failure to pay toll charges within the specified timeframe may result in additional fees and penalties as permitted by applicable law and regulations. Late payment fees are designed to cover administrative costs associated with collection efforts and to encourage timely payment. Continued non-payment may result in account suspension, referral to collection agencies, and potential legal action.
If you believe a toll charge has been applied in error, you must notify us within 30 days of the charge appearing on your account. We will investigate all disputed charges and make appropriate adjustments if an error is confirmed. However, you remain responsible for payment of all undisputed charges during the investigation period.
All vehicles that will use the M50 toll plaza under your account must be properly registered with accurate and complete information. You may register multiple vehicles to a single account, and you are responsible for maintaining current information for all registered vehicles.
When registering a vehicle, you must provide the complete vehicle registration number, vehicle make and model, vehicle classification (car, van, truck, etc.), and any other information required by our system. The vehicle registration number must exactly match the registration displayed on the vehicle. Inaccurate or incomplete vehicle information may result in toll charges not being properly associated with your account, potentially leading to additional fees or penalties.
You must immediately update your account if any vehicle information changes, including if you sell or dispose of a vehicle, change registration numbers, or modify vehicle classification. Failure to remove a vehicle from your account after sale or disposal may result in you being charged for toll passages made by the new owner until the vehicle is properly removed from your account.
By registering a vehicle to your account, you represent that you are the legal owner or authorized user of that vehicle and have the right to register it for toll payment purposes. You are responsible for all toll charges incurred by registered vehicles, regardless of who is driving the vehicle at the time of passage through the toll plaza.
If you allow others to drive your registered vehicles, you should inform them that the vehicle is registered for automatic toll payment and that all passages will be charged to your account. You remain fully responsible for all charges incurred by your registered vehicles, and disputes regarding who was driving at the time of passage do not relieve you of payment obligations.
We strive to maintain continuous availability of our services and website, but we cannot guarantee uninterrupted access at all times. Our services may be temporarily unavailable due to scheduled maintenance, system upgrades, technical difficulties, or circumstances beyond our reasonable control.
We reserve the right to perform scheduled maintenance on our systems, which may result in temporary service interruptions. We will make reasonable efforts to schedule maintenance during off-peak hours and provide advance notice when possible. However, emergency maintenance may be performed without prior notice if necessary to maintain system security or functionality.
During periods of system unavailability, toll charges will continue to be recorded and processed once systems are restored. You remain responsible for all toll charges incurred during any service interruption, and inability to access your account online does not excuse payment obligations.
We provide customer support services to assist users with account management, payment issues, technical difficulties, and general inquiries. Support is available through multiple channels including telephone at +353 1 403 3535, email at support@toll-m50-flow.com, and through our online contact form available on thecontacts page.
Our support team operates during standard business hours, Monday through Friday, with limited support available on weekends and holidays. We strive to respond to all inquiries within one business day, though response times may vary depending on inquiry volume and complexity. For urgent payment or account issues, we recommend contacting us by telephone for the fastest resolution.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Irish data protection legislation. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which should be read in conjunction with these Terms of Service.
We collect and process personal information necessary to provide our services, including your contact details, vehicle information, payment information, and toll usage data. This information is used to manage your account, process toll payments, provide customer support, comply with legal obligations, and improve our services. We may also use your information to send service-related communications, account notifications, and updates about our services.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Under applicable data protection laws, you have certain rights regarding your personal information, including the right to access your data, correct inaccurate information, request deletion of your data (subject to legal retention requirements), object to certain processing activities, and request data portability. For detailed information about our privacy practices and your rights, please review our completePrivacy Policy.
To exercise your data protection rights or if you have questions about our privacy practices, please contact us using the information provided on ourcontacts page. We will respond to all legitimate requests within the timeframes required by applicable law.
When using our services, you agree to comply with all applicable laws and regulations and to use the service only for lawful purposes. You must not engage in any activity that could harm, disable, overburden, or impair our systems or interfere with other users' access to the service.
You must not: provide false, inaccurate, or misleading information during registration or account management; use another person's account without authorization; attempt to circumvent toll payment systems or evade toll charges; use automated systems or software to access the service in a manner that sends more requests than a human could reasonably produce; attempt to gain unauthorized access to our systems, networks, or data; interfere with or disrupt the service or servers connected to the service; or use the service for any fraudulent or illegal purpose.
You must not attempt to reverse engineer, decompile, or disassemble any software or technology used to provide the service. You must not remove, obscure, or alter any proprietary notices displayed on or through the service. Any attempt to manipulate vehicle recognition systems, alter vehicle registration plates, or otherwise interfere with toll collection processes is strictly prohibited and may result in legal action.
Important:Violation of these prohibited activities may result in immediate account suspension or termination, forfeiture of any account balance, and potential legal action. We reserve the right to report suspected illegal activities to appropriate law enforcement authorities.
All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the exclusive property of M50 Toll Solutions Ltd. or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your personal, non-commercial use in accordance with these Terms of Service. This license does not include any right to: modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the service; use the service for any commercial purpose or for the benefit of any third party; or systematically download or store service content.
The "toll m50 flow" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of M50 Toll Solutions Ltd. or its affiliates. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans mentioned on the service are the trademarks of their respective owners.
To the fullest extent permitted by applicable law, M50 Toll Solutions Ltd., its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the service or the servers that make it available are free of viruses or other harmful components.
We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through the service. You acknowledge that your use of the service is at your sole risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any content through the service.
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you to us in the twelve months preceding the claim, or one hundred euros (€100), whichever is greater. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and whether or not we have been advised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless M50 Toll Solutions Ltd., its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the service.
This indemnification obligation includes but is not limited to claims arising from: your breach of these terms or any applicable law or regulation; your violation of any rights of a third party; any content you submit, post, or transmit through the service; your use of the service in a manner not authorized by these terms; any fraudulent, illegal, or unauthorized use of your account; and any disputes between you and other users of the service.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such claim without our prior written consent.
We reserve the right to suspend or terminate your account and access to the service at any time, with or without cause, and with or without notice, for any reason including but not limited to breach of these Terms of Service, fraudulent or illegal activity, non-payment of fees, or extended periods of inactivity.
You may close your account at any time by contacting our customer support team. Upon account closure, you must pay all outstanding balances and charges. Any prepaid balance remaining in your account after all charges have been settled may be refunded to you, subject to our refund policy and applicable processing fees. Account closure does not relieve you of any obligations incurred prior to closure.
Before closing your account, you should remove all vehicles from your registration and ensure that no vehicles will continue to use the M50 toll plaza under your account. You remain responsible for any toll charges incurred by vehicles registered to your account until they are properly removed from the system.
Upon termination of your account, your right to use the service will immediately cease. All provisions of these Terms of Service which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability. Termination of your account does not affect any rights or obligations that accrued prior to termination.
These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts located in Dublin, Ireland, and you hereby consent to personal jurisdiction and venue in such courts.
Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. We are committed to working with our users to resolve disputes in a fair and efficient manner. Most disputes can be resolved through direct communication with our customer support team. Please contact us at support@toll-m50-flow.com or +353 1 403 3535 to discuss any concerns or disputes.
If we are unable to resolve a dispute through informal means within 30 days of your initial contact, either party may pursue formal dispute resolution through the courts as described above. This informal dispute resolution requirement does not apply to claims for injunctive or equitable relief or claims related to intellectual property rights.
We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. If we make material changes to these terms, we will provide notice by posting the updated terms on our website and updating the "Last Updated" date at the top of this page. We may also notify you of significant changes through email or through a notice on our website homepage.
Your continued use of the service following the posting of revised terms means that you accept and agree to the changes. We encourage you to review these Terms of Service periodically to stay informed of any updates. If you do not agree to the modified terms, you must stop using the service and close your account.
Material changes to these terms will not apply retroactively and will become effective no sooner than 30 days after they are posted, except that changes addressing new functions or made for legal reasons will be effective immediately. Your use of the service after the effective date of any changes constitutes your acceptance of such changes.
These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the service, constitute the entire agreement between you and M50 Toll Solutions Ltd. regarding your use of the service and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding such subject matter.
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these terms.
No waiver by us of any term or condition set forth in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms of Service or your rights and obligations under these terms, in whole or in part, without our prior written consent. We may assign or transfer these terms, in whole or in part, without restriction. Any attempted assignment or transfer in violation of this provision shall be null and void.
We shall not be liable for any failure or delay in performing our obligations under these Terms of Service due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
Nothing in these Terms of Service shall be construed to create a partnership, joint venture, agency, or employment relationship between you and M50 Toll Solutions Ltd. You have no authority to bind us in any respect whatsoever, and we have no liability for your actions or omissions.
If you have any questions, concerns, or comments about these Terms of Service or our services, please contact us using the following information:
Company:M50 Toll Solutions Ltd.
Address:Block 4, Maynooth Business Campus, Maynooth, K78 X990, Ireland
Phone: +353 1 403 3535
Email: support@toll-m50-flow.com
For additional support options and to access our online contact form, please visit ourcontacts page.
We strive to respond to all inquiries within one business day during normal business hours. For urgent matters related to account access or payment issues, we recommend contacting us by telephone for the fastest assistance.
Thank you for taking the time to review our Terms of Service. By using toll m50 flow, you agree to these terms and our commitment to providing reliable, efficient toll payment services.